Initiative: Develop a System for the Independent Citizen Review Board (ICRB) Case Tracking and VBPD Internal Affairs (IA) Complaints Received via the City Manager's office

Milestones

• Define initial requirements for Salesforce module(s) and dashboards. | Target date: Sept. 30, 2024
• Determine accurate baseline and routine of VBPD/IA complaints via City Manager’s Office (CMO­). | Target date: Sept. 30, 2024
• Refine and test Salesforce platform and dashboards. | Target date: Dec. 31, 2024
• Integrate VBPD/IA buildout into the Salesforce platform. | Target date: Jan. 31, 2025
• Integrate ICRB buildout into the Salesforce platform. | Target date: Feb. 28, 2025
• Demonstrate and provide training for authorized staff to access Salesforce platform and dashboard. | Target date: Mar. 31, 2025

Performance Measures

• Number of ICRB records received.
• Number of VBPD/IA complaints received via CMO.

Initiative: Establish an Efficient Authorization Process for Earmark Requests

Milestones

• Develop and implement a standardized earmark request form. | Target date: Nov. 30, 2024
• Enhance communication protocols with departments and City leadership regarding progress on earmarks. | Target date: Nov. 30, 2024
• Ensure proper authorization is received for each earmark. | Target date: Nov. 30, 2024
• Receive and review earmark requests. | Target date: Jan. 31, 2025
• Lobby for submitted earmark requests. | Target date: Dec. 31, 2025

Performance Measure

• Percentage of compliance on earmark process.

Initiative: Implement the use of the Customer Relationship Management (CRM) Project Management Tool

Milestones

• Integrate project management capabilities into the existing CRM system to streamline workflows. | Target date: Dec. 31, 2024
• Consolidate project-related data and client information within a single platform for better visibility, control, and data management. | Target date: Mar. 31, 2025
• Ensure the program is user-friendly and identify/address any gaps. | Target date: June 30, 2026

Performance Measures

• Number of opened and closed customer service requests.
• Number of business days from inquiry to resolved.

Initiative: Foster a Sense of Belonging & Inclusive Leadership in Your Department

Milestones

• Creating meaningful opportunities for coworkers to connect. | Target date: June 30, 2026
• Equipping employees to engage in difficult conversations. | Target date: June 30, 2026

Performance Measures

• Number of employees attending trainings related to difficult conversations.
• Number of connection events and attendees.